CITIZENS CHARTER
Section 2 of the Republic Act (RA) 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018 states that:
“It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government.”
Section 6 of the Act stipulates that all government agencies shall set up their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbooks written either in English or Filipino, or in local dialect.
In strict adherence with Section 6 of RA 11032, the Department of Education established the following service standards or DepEd Citizen’s Charter:
Issuance of Employment Certification and Other Certificates
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendents, and Assistant Superintendents
- Accomplished Request Slip
- Authorization Letter (in case of representative)
- Travel Order/Pass Slip
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEE/S | FORM |
|---|---|---|---|---|---|---|
| 1 | Fill out Request Slip and submit the duly filled-out form | Receive the accomplished Request Slip for approval | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | Request Slip Form |
| 2 | Forward the Request Slip to the assigned employee for processing | Within 2 minutes | Tessie E. Cofreros ADAS II |
None | ||
| 3 | Check the record of the requesting party & prepare the certificate | Within 10 minutes | Tessie E. Cofreros ADAS II |
None | ||
| 4 | Review the document for endorsement to the approving authority | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | ||
| 5 | Receive the certificate for signature/actual signing | Within 5 minutes | Dandy V. Anino AO V |
None | Certificate | |
| 6 | Receive the signed certificate | Release the signed certificate | Within 3 minutes | Tessie E. Cofreros ADAS II |
None |
End of Transaction
Issuance of Certificate of Net Take Home Pay
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendents, and Assistant Superintendents
- Accomplished Request Slip
- Authorization Letter (in case of representative)
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEE/S | FORM |
|---|---|---|---|---|---|---|
| 1 | Fill out Request Slip and submit the duly filled-out form | Receive the accomplished Request Slip for approval | Within 5 minutes | Dandy V. Anino AO V |
None | Request Slip Form |
| 2 | Forward the Request Slip to the assigned employee for processing | Within 2 minutes | Rica Mae D. Martinez ADAS II |
None | ||
| 3 | Check the record of the requesting party & prepare the certificate | Within 10 minutes | Rica Mae D. Martinez ADAS II |
None | ||
| 4 | Review the document for endorsement to the approving authority | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | ||
| 5 | Receive the certificate for signature/actual signing | Within 5 minutes | Dandy V. Anino AO V |
None | Certificate | |
| 6 | Receive the signed certificate | Release the signed certificate | Within 3 minutes | Rica Mae D. Martinez ADAS II |
None |
End of Transaction
Issuance of Certificate of Leave Credits
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendents, and Assistant Superintendents
- Accomplished Request Slip
- Authorization Letter (in case of representative)
Within 20 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Fill out Request Slip and submit the duly filled-out form | Receive the accomplished Request Slip for approval | Within 5 minutes | Tessie E. Cofreros ADAS II |
None | Request Slip Form |
| 2 | Receive the approved request slip and check the record | Within 7 minutes | Tessie E. Cofreros ADAS II |
None | ||
| 3 | Process the requested certificate | Within 5 minutes | Tessie E. Cofreros ADAS II |
None | ||
| 4 | Receive the certificate for signature/actual signing | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | Certificate | |
| 5 | Receive the signed certificate | Release the signed certificate | Within 3 minutes | Tessie E. Cofreros ADAS II |
None |
End of Transaction
Issuance of Employee’s Service Record
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendents, and Assistant Superintendents
- Accomplished Request Slip
- Authorization Letter (in case of representative)
Within 20 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Fill out Request Slip and submit the duly filled-out form | Receive the accomplished Request Slip for approval | Within 5 minutes | Anna Michelle Degamo ADAS III |
None | Request Slip Form |
| 2 | Receive the approved request slip and check the records | Within 10 minutes | Anna Michelle Degamo ADAS III |
None | ||
| 3 | Process the request | Within 5 minutes | Anna Michelle Degamo ADAS III |
None | ||
| 4 | Review the document for endorsement to the approving authority | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | ||
| 5 | Receive the certification for signature/actual signing | Within 5 minutes | Dandy V. Anino AO V |
None | Service Record | |
| 6 | Receive the Service Record | Release the signed service record | Within 5 minutes | Anna Michelle Degamo ADAS III |
None |
End of Transaction
Authentication of Documents
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
DepEd Division of Agusan del Sur Personnel
- Travel Order
- Original Documents
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submits the document for authentication including the original copy | Receives the documents for authentication (External origin documents) | Within 2 minutes | Anna Michelle Degamo ADAS III |
None | |
| Receives the documents for authentication (Internal Documents – documents that are found in the organization) | Within 2 minutes | Anna Michelle Degamo ADAS III |
None | |||
| 2 | Checks the original document and stamps “Certified True copy of the original” on the photocopy (External) | Within 5 minutes | Anna Michelle Degamo ADAS III |
None | ||
| Checks the original document and stamps “Certified True copy of the original” on the photocopy (Internal) | Within 5 minutes | Anna Michelle Degamo ADAS III |
None | |||
| 3 | Signs the documents (External) | Within 5 minutes | Dandy V. Anino AO V |
None | ||
| Signs the documents (Internal) | Within 5 minutes | Mary Ann Y. Nunez AO IV |
None | |||
| 4 | Receives the documents with authentication | Release the authenticated document | Within 3 minutes | Anna Michelle Degamo ADAS III |
None | |
| Release the authenticated document | Within 3 minutes | Personnel Section | None |
End of Transaction
Acceptance of Application for Teacher I Position in Public Elementary, Junior, and Senior High School
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
All school principals, Coordinating Principals, members of the School Screening Committee, Head Teachers, and TIC
- Applicants’ folder
- Travel Order
Within 10 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Present Travel Order to the Guard on duty | Give transaction slip upon presentation of Travel Authority | Within 5 minutes | Guard on duty | None | Transaction slip |
| 2 | Submit the List of applicants together with their pertinent documents to the Records Section | Receive the applicants’ folder and stamp received for endorsement to the Division Selection Committee | Within 5 minutes | Reziel Mae M. Rosales ADAS III |
None |
End of Transaction
Acceptance of Application for Non-Teaching Personnel and Teaching-Related Positions
(New Applicant and Promotion)
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
All interested applicants, individuals
- Applicants’ folder
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submit the List of applicants together with their pertinent documents to the Records Section | Receive the applicants’ folder and stamp received for endorsement to the Human Resource Personnel Office | Within 5 minutes | Peter P. Renon ADAS II |
None | |
| 2 | Hand carry the folder with supporting documents to the HRM office | Receive the applicants’ folder | Within 2 minutes | Girlie T. Geolina ADAS III |
None | |
| 3 | Wait while the documents are being checked and verified | Verify the completeness of supporting documents based on the minimum QS | Within 20 minutes | Girlie T. Geolina ADAS III |
None | |
| 4 | Receive an acceptance slip if documents are complete and return slip for incomplete documents | Issue acceptance slip for complete documents and return slip for incomplete documents | Within 3 minutes | Girlie T. Geolina ADAS III |
None |
End of Transaction
Issuance of Certificate of Oneness
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendent, and Assistant Superintendent
- Request form Slip from Home Development Mutual Fund (HDMF) for correction of name
- Updated Service Record
Within 20 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submit the duly filled out request form of oneness and updated service record | Receive and check the accomplished request form and service record | Within 5 minutes | Peter P. Renon ADAS II |
None | |
| 2 | Request is being processed | Prepare the certificate for signature | Within 2 minutes | Peter P. Renon ADAS II |
None | |
| 3 | Forward the certificate to the AO IV/AO V for signature | Within 5 minutes | Peter P. Renon ADAS II |
None | ||
| 4 | Receive the certification for signature/actual signing | Within 5 minutes | Dandy V. Anino AO V |
None | ||
| 5 | Receive the signed certificate | Stamp release indicating date, time, control number, and initial and release to the client | Within 3 minutes | Peter P. Renon ADAS II |
None |
End of Transaction
Request for Certification of CAV (Certification, Authentication, and Verification)
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendent, and Assistant Superintendent
- Endorsement from School Head
- Identification Documents
- Authorization or Special Power of Attorney (in case of representative)
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submit endorsement | Receive endorsement or request for certificate for CAV | Within 5 minutes | Peter P. Renon ADAS II |
None | |
| 2 | Forward the request/endorsement to the records officer and search the file | Within 15 minutes | Peter P. Renon ADAS II |
None | ||
| 3 | Certify as to the availability or non-availability of the requested file and forward to the releasing clerk | Within 5 minutes | Elizabeth A. Caraballe AO IV |
None | ||
| 4 | Receive the document | Stamp release indicating date, time, control number, and initial and release to the client | Within 5 minutes | Peter P. Renon ADAS II |
None |
End of Transaction
Issuance of Requested Documents
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendent, and Assistant Superintendent
- Accomplished Requisition Slip
Within 30 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submit duly filled out requisition slip | Receive accomplished requisition slip | Within 5 minutes | Peter P. Renon ADAS II |
None | Requisition Slip |
| 2 | Search the file and forward the request to the records officer for approval | Within 15 minutes | Peter P. Renon ADAS II |
None | ||
| 3 | Certify as to the availability or non-availability of the requested file and forward to the Administrative Aide VI for releasing | Within 5 minutes | Elizabeth A. Caraballe AO IV |
None | ||
| 4 | Receive the document | Stamp release indicating date, time, control number, and initial and release to the client | Within 5 minutes | Peter P. Renon ADAS II |
None |
End of Transaction
Issuance of Official Receipts
Monday – Friday
8:00 a.m. – 5:00 p.m. (No noon break)
Officers/Employees of DepEd, Superintendent, and Assistant Superintendent
- Special Power of Attorney (in case of representative)
- Identification Card
Within 15 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submit approved Order of Payment with corresponding cash/check | Receives approved Order of Payment | Within 2 minutes | Techie Ann E. Bacsan | None | Order of Payment |
| 2 | Prepares official receipt (Preparation of deposit slips and list of collection) | Within 5 minutes | Techie Ann E. Bacsan | None | ||
| 3 | Signs the Official Receipt | Within 5 minutes | Nimilou A. Sudaria AO IV |
None | ||
| 4 | Receive the Official Receipt | Releases the Official Receipt | Within 3 minutes | Techie Ann E. Bacsan | None |
End of Transaction
Processing of Liquidation of Cash Advances - Maintenance and Other Operating Expenses (MOOE) Downloading
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
All elementary and secondary school heads/TICs
All District Supervisors/District-in-Charge
Maintenance and Other Operating Expenses (MOOE)
Appendices 41 & 43, approved disbursement vouchers and LDDAP-ADA.
Purchase: (APR/PR, Philgeps, call of Quotation, abstract of proposal, purchase order, DR & OR, IAR)
Distribution list:
- For consumable - ICS
- For repairs - POW, picture before, during, and after the repair at the same angle
- Repair of ICT - technician's report
- Activity/training - terminal report, attendance sheet
- Job order - DTR, Daily accomplishment report
Appendices 41 & 43, Set of CA documents with ADA
Purchases: (PR, Philgeps, Call of quotation, abstract of proposal, purchase order, DR & OR, Inspection and acceptance)
For perishable goods:
- DV appendix 32, PR (appendix 60), call of quotation, abstract of proposal, purchase order (appendix 61)
- Menu of the day, Delivery Receipt/RER - daily until supply is consumed, inspection and acceptance report (appendix 62) daily
- OR, attendance (weekly), terminal report, and pictorials
Within 50 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Prepare and Submit the needed documents | Receive/review and record the liquidation report to the logbook | within 20 minutes | Marilyn V. Tagayon ADAS III |
none | |
| 2 | Forward the liquidation report to the Accounting Office | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | ||
| 3 | Wait while the liquidation is being processed | Sign of JEV | Within 10 minutes | Krishna Prem M. Patosa Accountant II |
none | |
| 4 | Post the liquidation to the ledger and prepare the certificate of no unliquidated CA | Within 8 minutes | Joan Vanessa Arbis ADAS II |
none | ||
| 5 | Sign the certificate of no unliquidated CA | Within 5 minutes | Joan Vanessa Arbis ADAS II Krishna Prem M. Patosa Accountant II |
none | ||
| 6 | Receive certificate of no unliquidated CA | Release the certificate of no unliquidated CA | Within 2 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 7 | Prepare Journal | Within 5 minutes per liquidation | Jennefer D. Caturan ADAS III |
none |
Liquidation of Cash Advances - Travel/Training/Payroll Fund
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
All elementary and secondary school heads/TICs
All Division office/District Supervisors/Personnel
Travel:
Liquidation Report (Appendix 44), approved disbursement vouchers and LDDAP-ADA, Itinerary of travel (Appendix 45), actual bus, boat or plane ticket, boarding pass, RER (Appendix 46), certificate of appearance, certificate not requiring receipts (Annex A), certificate of travel completed (Appendix 47)
Registration: Official receipt (OR)
Within 45 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Prepare and submit the needed documents | Reviews/Evaluates/Receives documents/Liquidation report, check as to completeness | within 20 minutes | Giovani Teopan ADAS III |
none | |
| 2 | Forward the liquidation report to the Accounting Office | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | ||
| 3 | Wait while the liquidation is being processed | Signs of JEV | Within 10 minutes | Krishna Prem M. Patosa Accountant III |
none | |
| 4 | Post the liquidation to the ledger and prepares the certificate of no unliquidated CA | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | ||
| 5 | Signs the certificate of no unliquidated CA | Within 3 minutes | Joan Vanessa Arbis ADAS II Krishna Prem M. Patosa Accountant |
none | ||
| 6 | Receive certificate of no unliquidated CA | Releases the certificate of no unliquidated CA | Within 2 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 7 | Prepare Journal | Within 2 minutes per liquidation | Jennefer D. Caturan ADAS III |
none |
Granting of Cash Advances (Seminar/Conduct of Training/Travel/Payroll Fund)
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
All elementary and secondary school heads/TICs
DepEd Personnel
For travel:
Details of Expenditure, Memo, Approved Travel Order, Itinerary of travel (Appendix 45), Registration - Official Receipt (OR)
For payroll fund:
Approved bonding, approved payroll
Within 35 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Prepare and submit the needed documents | Receive/review and record cash advance to the logbook | within 20 minutes | Marilyn V. Tagayon ADAS III |
none | |
| 2 | Forward the cash advance to the Accounting Office | Receive the cash advance | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 3 | Wait while the liquidation is being processed | Sign of JEV | Within 10 minutes | Krishna Prem M. Patosa Accountant II |
none | |
| Post the cash advance to the ledger and prepare the certificate of no unliquidated CA | Within 8 minutes | Joan Vanessa Arbis ADAS II |
none | |||
| Sign the certificate of no unliquidated CA | Within 5 minutes | Joan Vanessa Arbis ADAS II Krishna Prem M. Patosa Accountant II |
none | |||
| 4 | Receive certificate of no unliquidated CA | Release the certificate of no unliquidated CA | Within 2 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 5 | Forward the cash advance to the Budget Office | Forward the cash advance to the Budget Office for Obligation | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 6 | Disburse cash advance | Review and prepare Disbursement Voucher | Within 5 minutes | Joan Lazaga ADAS III |
none | |
| Prepare LDDAP-ADA and SLLIE | Within 30 minutes | Jennefer D. Caturan ADAS III |
none | |||
| Sign disbursement documents | Within 20 minutes | Krishna Prem M. Patosa Accountant III |
none | |||
| Forward cash advances to cashier’s office | Within 3 minutes | Ian D. Guadalquiver | none | |||
| Download cash advance to personnel’s payroll account | Within 20 minutes | Jennefer D. Caturan ADAS III |
none |
Granting of Cash Advances (Maintenance and Other Operating Expenses - MOOE Downloading/School Based Feeding Program - SBFP)
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
All elementary and secondary school heads/TICs
All District Supervisors/District-in-charge
MOOE Downloading:
Disbursement voucher (Appendix 32), Obligation Request and Status (ORS), Journal Entry Voucher (JEV) Appendix 36, Certificate of No Unliquidated CA, Approved Bonding, Details of Expenditures, Agency Purchase Request (APR), Purchase Request (PR) Appendix 60, Monthly Cash Program (MCP), PPMP
For Hardware Materials: POW
For Training/Activity: Training Design/Activity Design
For Utility and Security: Job Order Contract
SBFP:
Disbursement Voucher (Appendix 32), Obligation Request and Status (ORS), JEV (Appendix 36), Certificate of No Unliquidated CA, Approved Bonding, Details of Expenditures, Work and Financial Plan, Menu for the Whole Duration, Consolidated Menu, Purchase Request (PR) Appendix 60
Within 35 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Prepare and submit the needed documents | Receive/review and record cash advances to the logbook | within 20 minutes | Marilyn V. Tagayon ADAS III |
none | |
| 2 | Forward the cash advances to the Accounting Office | Receive the cash advances | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 3 | Wait while the liquidation is being processed | Sign of JEV | Within 10 minutes | Krishna Prem M. Patosa Accountant II |
none | |
| Post the cash advances to the ledger and prepare the certificate of no unliquidated CA | Within 8 minutes | Joan Vanessa Arbis ADAS II |
none | |||
| Sign the certificate of no unliquidated CA | Within 5 minutes | Joan Vanessa Arbis ADAS II Krishna Prem M. Patosa Accountant II |
none | |||
| 4 | Receive certificate of no unliquidated CA | Release the certificate of no unliquidated CA | Within 2 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 5 | Forward the cash advances to the Budget Office | Forward the cash advances to the Budget Office for Obligation | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none | |
| 6 | Disburse cash advance | Review and prepare Disbursement Voucher | Within 5 minutes | Joan Lazaga ADAS III |
none | |
| Prepare summary of cash advances; LDDAP-ADA and SLLIE | Within 35 minutes | Jennefer D. Caturan ADAS III |
none | |||
| Sign disbursement documents | Within 20 minutes | Krishna Prem M. Patosa Accountant III |
none | |||
| Forward cash advances to cashier’s office | Within 3 minutes | Ian D. Guadalquiver | none | |||
| Download cash advances to school’s checking account | Within 20 minutes | Jennefer D. Caturan ADAS III |
none | |||
| 7 | Receive school copy of the filed CA | Release school copy of the filed CA | Within 5 minutes | Joan Vanessa Arbis ADAS II |
none |
Issuance of the Order of Payment
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
School Heads/Principal, Division Personnel, Field Personnel
MOOE Downloading:
For refund of CA: Ledger and details of the Cash Advance
For provident remittance: Approved DV and check, ACIC
Within 15 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Submits ledger or details for order of payment | Receive the ledger or the details for the order of payment | Within 2 minutes | Princess Kris M. Repono | none | |
| 2 | Wait while the request is being processed | Issue the order of payment according to purpose and endorse to accountant for signature | Within 5 minutes | Princess Kris M. Repono | none | |
| 3 | Sign the order of payment and return it to Princess Kris M. Repono | Within 5 minutes | Krishna Prem M. Patosa | none | ||
| 4 | Receive the approved Order of Payment | Release the approved Order of Payment | Within 3 minutes | Princess Kris M. Repono | none |
Issuance of the Certificate of Last Payment
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
Retirees and Transferees (Outgoing)
MOOE Downloading:
Last payslip
Approved School Clearance
Division Clearance
Within 15 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Present the last payslip to the accounting personnel | Receive the last payslip | Within 2 minutes | Alma Danao | none | |
| 2 | Wait while the request is being processed | Evaluate and issue the certificate of last payment | Within 5 minutes | Alma Danao | None | |
| 3 | Sign and return the approved certificate to Alma Danao | Within 5 minutes | Krishna Prem M. Patosa | None | ||
| 4 | Receive the approved Certificate of Last Payment | Release the approved Certificate of Last Payment | Within 3 minutes | Alma Danao | None |
Processing of TIN Registration
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
Newly hired personnel of DepEd Division of Agusan del Sur
BIR form 1902 (3 copies)
One (1) photocopy of valid ID or Birth Certificate from PSA
One (1) photocopy of appointment or order of assignment or assumption to duty
Within 13 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Accomplish the BIR form 1902 and/or 1905 and submit the other requirements | Receive the duly accomplished BIR form 1902 and/or 1905 and other requirements from the client | Within 1 minute | Jennefer D. Caturan | none | |
| 2 | Wait while the request is being processed | Review the BIR form 1902 and/or 1905 for any correction or lacking information | Within 1 minute | Jennefer D. Caturan | ||
| 3 | Sign BIR Form 1902 and/or 1905 | Within 1 minute | Krishna Prem M. Patosa | |||
| 4 | Receive the BIR form | Release the BIR form 1902 and/or 1905 with the generated TIN | Within 1 minute | Jennefer D. Caturan |
Update of Employer and Employee Information
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
Newly hired, Transferees, and newlywed female employees of DepEd Division of Agusan del Sur
Newly hired and transferees:
One (1) photocopy of appointment/order of assignment/assumption to duty
Newlywed female employees:
One (1) photocopy of marriage certificate from PSA
Within 6 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Accomplish the BIR form 2305 and other requirements | Receive the duly accomplished BIR form 2305 and other requirements | Within 1 minute | ADAS III | none | |
| 2 | Wait while the request is being processed | Review the BIR form for any correction or lacking of information | Within 1 minute | ADAS III | ||
| 3 | Process the BIR form (offline) | Within 3 minutes | ADAS III | |||
| 4 | Receive the BIR form | Release the copy of BIR form 2305 to the client | Within 1 minute | ADAS III |
Signing of Division Clearance
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
Retiree, Transferee (outgoing)
Approved School Clearance
Division Clearance
Within 16 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Presents the division clearance for signing, approved school clearance and accomplish the accounting certificate form | Receives the duly accomplished form | Within 1 minute | Krishna Prem M. Patosa | none | |
| 2 | Wait while the request is being processed | Evaluates the approved school clearance, checks the ledger for any outstanding provident loans and signs the accounting certificate if client is clear from loan. | Within 5 minutes | Princess Kris M. Repono | none | |
| 3 | Checks the ledger for any outstanding cash advances and signs the accounting certificate if client is clear from CA | Within 5 minutes | Joan Vanessa Arbis | none | ||
| 4 | Receives the signed accounting certificate and Division Clearance | Signs the accounting certificate and Division clearance | Within 5 minutes | Krishna Prem M. Patosa | none |
Application for Provident Fund Loan Employees Welfare and Benefits
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
Officers and Employees of DepEd - Division of Agusan del Sur
Accomplished application form
Latest payslip
Letter stating the purpose of the loan
Within 23 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstances) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Presents latest available original pay slip to the Loan processor. | Receives and evaluates borrower's loan application. If the loan passes the evaluation, the loan processor stamps loan details on the pay slip and signs thereon. | Within 10 minutes | Princess Kris M. Repono | none | |
| 2 | Wait while the request is being processed. | If the loan application passes the evaluation, the loan processor stamps loan details on the pay slip and signs thereon. | Within 10 minutes | Princess Kris M. Repono | none | |
| 3 | Client receives the stamped payslip and emails it to the verifier. | Loan processor returns the stamped payslip to the client for verification | Within 3 minutes | Princess Kris M. Repono | none |
Counseling/Response to Queries/Assistance on DepEd Matters (Walk-In)
Monday – Friday
8:00 a.m. – 5:00 p.m. No noon break
General Public
None
Within 5 minutes
| STEP | APPLICANTS/CLIENTS | SERVICE PROVIDER | DURATION (under normal circumstance) | PERSONS-IN-CHARGE | FEES | FORM |
|---|---|---|---|---|---|---|
| 1 | Accomplish and submit Customer Information Sheet | Provide reply to simple queries. For complex queries or concerns, request the client to fill out a form and advise him/her that the matter will be referred to the appropriate office. | Within 5 minutes | Action Officer or Public Assistance and Complaints Desk | none | Feedback form |
